Support

Most answers are below. If none of them fit, the contact paths are at the bottom — one of them will reach a human within 24 hours.

Frequently asked

What does my Hatch Score actually mean?
Six signals (meme, creator, image, name, social, risk) feed a weighted aggregate from 0–100. Anything ≥ 70 is green (strong), 45–69 is amber (cautious), below 45 is red (likely to rug or stall). Bands are thresholds, not grades — they map to seed-LP tier decisions.
Why is my score marked preliminary?
Two signals (creator wallet history via Bitquery · contract risk via GoPlus) are currently stubbed while keys are provisioned. Preliminary scores are re-weighted over live signals only and refused by the on-chain attestation pipeline. When the keys land, you can re-score for a full reading.
Do I need a wallet to look up a score?
support.faq.walletA
Why would I re-score a token?
Two reasons. One, stubbed signals have since come online. Two, market signals (social, image, meme template) drift — re-scoring gives a fresh reading keyed to a new UUID, so old shares still point at the original result.
When do scores go on-chain?
After audit (Sprint C.6) and legal opinion (Sprint I.5), via HatchAttest on BNB Chain. Until then every score is off-chain and preliminary-flagged where applicable. The publisher refuses any row with stubbed signals regardless of env wiring.

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General: 24h on weekdays. Security: 4h during business hours. Incidents: subscribed via /transparency.